Return Information

EXCHANGES, RETURNS AND REFUNDS

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from navyacustom.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on care@navyacustom.com to assist you on the same.

A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

In special cases, a refund is provided irrespective of the discount when:

  1. The order is cancelled prior to dispatch due to unavailability.
  2. The product is returned due to a quality defect or damage during transit. The refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.

An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.navyacustom.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

International Returns

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at care@navyacustom.com within 48 hours of receiving the order.

Refunds on international orders do not include duties, taxes and tariffs paid by the customer.