Delivery Information
How long will it take for my order to arrive?
Orders placed before 8:30 AM are usually shipped out from our warehouse on the same day on all working days (Mon-Sat).
Those placed later or on a Sunday or on Public holidays are processed and shipped out on the next working day.
Once shipped out from our warehouse in Delhi, deliveries usually happen within 5-7 working days depending on your location.
If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.
In case of unforeseen circumstances such as strikes, acts of God or inter-galactic rioting, the delivery time may increase by a few days.
What if my order contains a Print on Demand (POD) product?
Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, Coasters, Posters and Fridge Magnets are Print-on-demand products and are custom made for you once you place an order. These products usually take 2-3 days to be manufactured and shipped out from our warehouse. If your order contains a mix of POD and stocked products, the entire order will be shipped together once your POD products are ready.
You can read more about information about POD products on our Return Policy page.
How do I track my order?
You will receive an e-mail with your courier tracking link once your order is shipped out from our warehouse. You can also find the tracking information from your Order History page.
Do check your e-mail spam folder in case you can't find the e-mail from us.
Are there any shipping charges?
- All Prepaid orders above Rs. 399 enjoy Free Shipping all over India!
- Shipping charges of Rs. 50 will apply to all orders below Rs. 399.
- Cash On Delivery (COD) orders incur an additional handling charge of Rs 50 per 500 grams (approximately 2 t-shirts). This amount is calculated based on your cart weight and displayed on the checkout page before you confirm your order
For any specific details regarding shipping please contact us at sales@navyacustom.com
Can I pick up my order from the NAVYA office?
Yes! If you live in Delhi, you can drop in at our office in Delhi (9:30 AM - 6 PM, Monday - Friday) to pick up your order. Do let us know in advance if you do not want us to ship your order out at sales@navyacustom.com
What if a product is currently out of stock in the size I want?
We usually replenish our stock as soon as possible. You can leave your email address in the dialogue box that pops up when you try to add an item that's out of stock to your cart to receive an email notification as soon as it's back in stock.
Drop us an email at sales@navyacustom.com if you have any questions.
What if I need an urgent delivery?
Please get in touch with us at sales@navyacustom.com and we will be happy to help you out.
Do you ship internationally?
Not at the moment.
What are the charges for a bulk order?
Please contact us at sales@navyacustom.com with your queries.